Accessibility Statement

Last updated: March 2026

Prineville Insurance is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to help users with disabilities access our website and services.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Accessibility Features

We have implemented the following accessibility features on our website:

• Semantic HTML structure for screen reader compatibility
• Alternative text for all informative images
• Keyboard navigation support throughout the site
• Sufficient color contrast ratios for text and interactive elements
• Descriptive link text that makes sense out of context
• Form labels associated with their respective input fields
• Skip navigation links to bypass repetitive content
• Resizable text without loss of content or functionality
• Focus indicators visible for keyboard navigation

Known Limitations

Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

• Some older PDF documents may not be fully accessible to screen readers. We are working to update these documents.
• Some video content may not have captions. We are working to add captions to all video content.
• Some third-party embedded content (such as maps) may not meet all accessibility standards.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers:

We try to respond to feedback within 2 business days.

Formal Complaints

We aim to respond to accessibility feedback within 2 business days, and to propose a solution within 10 business days. If you are not satisfied with our response, you can contact the relevant enforcement authority. In the US, this is the Department of Justice Civil Rights Division.

Assessment Approach

Prineville Insurance assessed the accessibility of this website by the following approaches:

• Self-evaluation using automated accessibility testing tools
• Manual testing with keyboard navigation
• Testing with screen reader software
• Review against WCAG 2.1 Level AA success criteria

This statement was created on March 2026 using the W3C Accessibility Statement Generator Tool.