Last updated: April 2026

Prineville Insurance is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to help users with disabilities access our website and services.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our website strives to conform with WCAG 2.1 Level AA. We completed a comprehensive accessibility review in April 2026 and implemented the improvements described below.

Accessibility Features

We have implemented the following accessibility features on our website:

• Skip to main content link — visible on keyboard focus, allowing screen reader and keyboard users to bypass the navigation
• Semantic HTML landmarks — header, nav, main, and footer roles are explicitly set for screen reader navigation
• ARIA navigation labels — the primary navigation has aria-label="Main navigation"; the mobile menu dialog has role="dialog" and aria-modal
• Dropdown ARIA attributes — all mega-menu triggers include aria-haspopup, aria-expanded, and aria-controls
• Form labels — all contact and quote form fields have visible <label> elements with explicit htmlFor/id associations
• Error announcements — form validation errors use role="alert" and aria-describedby to be announced by screen readers
• Alternative text — all informative images have descriptive alt attributes; decorative icons have aria-hidden="true"
• Color contrast — text contrast ratios meet or exceed the 4.5:1 WCAG AA requirement throughout the site
• Touch targets — all interactive elements meet the 44×44px minimum touch target size on mobile
• Pinch-zoom enabled — the viewport meta tag does not restrict user scaling
• Keyboard navigation — all interactive elements are reachable and operable via keyboard
• Focus indicators — visible focus rings are present on all focusable elements
• Resizable text — the layout remains functional when text is resized up to 200%
• Non-render-blocking fonts — Google Fonts load asynchronously to avoid blocking page rendering

Known Limitations

Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

• Some older PDF documents may not be fully accessible to screen readers. We are working to update these documents.
• Some video content may not have captions. We are working to add captions to all video content.
• Some third-party embedded content (such as maps) may not meet all accessibility standards.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers:

We try to respond to feedback within 2 business days.

Formal Complaints

We aim to respond to accessibility feedback within 2 business days, and to propose a solution within 10 business days. If you are not satisfied with our response, you can contact the relevant enforcement authority. In the US, this is the Department of Justice Civil Rights Division.

Assessment Approach

Prineville Insurance assessed the accessibility of this website by the following approaches:

• Self-evaluation using automated accessibility testing tools
• Manual testing with keyboard navigation
• Testing with screen reader software
• Review against WCAG 2.1 Level AA success criteria

This statement was created on March 2026 using the W3C Accessibility Statement Generator Tool.